Explain the ownership circumstances
State whether you are the owner or acting for someone else. If ownership or financing needs clarification, describe the circumstances without sending account details in the initial enquiry. Ask the operator to identify the evidence and authorisation needed for your case.
Match the vehicle information
Start with the model and vehicle condition. After receiving the confirmed list, check that the document details refer to the vehicle being shipped. Tell the operator about discrepancies or unclear information; do not alter documents to make them appear to match.
A representative at handover or collection
If a representative is involved, describe their role and ask which authorisation and evidence are needed. A list for an owner attending personally may not be sufficient for a representative. Make sure the person knows the confirmed handover or collection instructions before attending.
The channel and checks before sharing
Ask who should receive the documents, which channel to use and which details are required. Check the recipient’s identity and purpose before sharing copies. This page does not accept document uploads; use the channel the operator confirms for your arrangements.